Skills

Technical Troubleshooting 100%
Scripting and Automation (Python) 90%
Operating Systems (Windows, Linux, macOS) 75%
Hardware Troubleshooting 100%
Virtualization (VMware, Hyper-V) 90%

Interests

Problem Solving and Troubleshooting

Network Security

Machine Learning and Artificial Intelligence

Emerging Technologies and Innovations

Cloud Computing

Web Development

Open Source Software and Communities

Networking and Systems Architecture

Data Analysis and Visualization

Cybersecurity and Data Privacy

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Continuous Learning and Skill Development

Resume

Sumary

Ben South

Accomplished Field Engineer specializing in datacenters with a proven record in the internet industry. Collaborative team player prioritizing customer service, operational smoothness, and innovative training initiatives. Ensures precise completion tasks, accurate comprehensive network management, including third-party relationships and cabling infrastructure.

Education

TAFE NSW – Sydney, NSW

2021

Certificate IV Information Technology

Certificate III Information Technology

Professional Experience

IBX Customer Operations Engineer II & III

2021 - Present

Mascot, Sydney Australia

  • Collaborated with teammates to provide excellent customer service and ensure smooth operations
  • Established a dedicated training environment equipped with physical resources to facilitate the development of new skills and the pursuit of individual interests for incoming team members.
  • Smart Hands: Ensured precise and timely completion of Smart Hands tasks as per requirements.
  • Cross Connects: Achieved accurate completion of assigned cross connect installations.
  • Network Management: Offered comprehensive network provisioning and support for core, IT, wireless, and facility networks, including third-party management and cabling infrastructure.

IT Trainee | Catholic Education Office, Diocese of Parramatta

2019 - 2021

Catholic Education Office, Diocese of Parramatta

  • Installed and configured software and hardware.
  • Documented core systems configurations, passwords and system access requirements.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Configured hardware, devices and software to set up work stations for staff members.
  • Developed and implemented process flow improvement and standardization projects.
  • Oversaw school expenditure for students to receive maximum educational benefits.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Oversaw development and implementation of improvements to support network operations.